Withdrawing Funds Back to Your Wallet
When you want to pull your balance out, head to the cashier and choose the withdrawal tab. We route payouts back through the same e-wallet you used to deposit — DANA, OVO or GoPay — so the money lands in a wallet you already control. Enter the amount you want to withdraw and double-check that your registered wallet number matches your account
details before you confirm. If your account has not completed identity verification yet, the withdrawal will stay in a pending state until that step is done — we explain the process in the verification section below. We do not invent payout speeds; clearing time depends on the local payment rail and your wallet provider.
- Open Withdrawal Tab — Go to the cashier, switch to the withdrawal tab, and confirm which wallet — DANA, OVO or GoPay — is linked to your account.
- Enter the Amount — Type the amount you want to withdraw. The system checks your available balance and flags any minimum threshold before you proceed.
- Complete Verification if Prompted — If your account has a pending verification step, the system will ask you to finish it before the withdrawal moves forward — this protects your balance.
- Confirm and Track — Submit the withdrawal request and monitor your wallet app for the incoming transfer notification once our payment rail processes it.